What to do if an order of medical uniforms arrives with the wrong size?

Receiving medical uniforms in the wrong size can be stressful, especially when they're needed for daily work. At JelriSoFit, we take these situations seriously, and we have clear processes in place to help resolve the issue quickly and efficiently.

The most important thing is to contact the right team as soon as possible.

Step 1: Check the order and the garment received

Before starting any application, it is advisable to verify:

• The size selected at the time of purchase
• The size indicated on the label of the uniform received
• That the model and color correspond to the order

This review helps to identify whether it is a sizing error or a different item than the one ordered.

Step 2: Contact the official JelriSoFit team

If the medical uniform was purchased from JelriSoFit and the size is not correct, the next step is to contact the official customer service email as soon as possible.

When writing, it is recommended to include:

• Order number
• Brief explanation of the problem
• Clear photographs of the uniform received (including label)

Having this information allows the team to quickly identify the case and review the order without unnecessary delays.

Step 3: Wait for confirmation and instructions

Once the message is received, the JelriSoFit team will review the information and follow up on the case. In cases of shipping or sizing errors, the appropriate steps will be indicated.

It is important not to alter or wash the uniform before receiving a response, as this may affect the exchange or return process.

Please consult the exchange and return policy

Each purchase is subject to a pre-established exchange and return policy. Therefore, it is always recommended to:

• Review the current terms and conditions on the website
• Confirm deadlines and requirements
• Ensure that the garment retains its original condition

Knowing these policies makes the process easier and avoids confusion.

Conclusion

If a JelriSoFit medical uniform order arrives with the wrong size, it's best to contact the official team immediately, explain the situation, and send photos of the product. With clear communication and by following established policies, the issue can be resolved efficiently.