Returns and Exchanges

Returns & Exchanges

At JelriSoFit, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer flexible options for returns and exchanges.

 

Timeframe & Conditions

  • Timeframe: You have 30 days from the delivery date to request a return or exchange.

  • Conditions: Products must be unused, with original tags, and accompanied by the proof of purchase.

  • Exclusions: Washed or damaged items due to misuse cannot be returned.

  • Color Variations: Due to lighting and device screen settings, product colors may vary slightly. Returns will not be accepted for minor color differences between online images and the received product.

How to Request a Return or Exchange

Contact Our Team: support@jelrisofit.com

    1. Please provide:

      • Order number

      • Reason for return/exchange

      • Photos of the product (if applicable)

    2. Prepare the Package:

      • Use the product’s original packaging.

      • Do not mix items from different orders in the same package.

      • To avoid delays, send all items in a single package.

    3. Ship Your Package:

      • Drop off at your nearest 99minutos or J&T location.

      • Recommendation: Use a tracked shipping service, as JelriSoFit is not responsible for losses during transit.

    4. Costs:

      • Return or exchange shipping costs are the customer’s responsibility, calculated as 10% of the product value.

    After We Receive Your Package

    • Refunds: Processed within 5–7 business days. Refunds are returned to the original payment method.

    • Exchanges: Subject to stock availability. If the requested item is out of stock, an automatic refund will be issued.

    • Priority Support: For any questions, contact support@jelrisofit.com